Answers to your common questions
Can I reach you after hours?
Yes. We are available after hours to answer questions and handle maintenance emergencies. Our agents can be reached at 855-530-HOME following the voice prompts. Emergency maintenance is Extension #5. Our office hours are Monday through Friday 9am – 5pm.
Can you put the money directly into my account?
Yes. EFT (Electronic Funds Transfer) or “direct deposit” is the preferred means of rental funds disbursement. Ensure you have filled out the direct deposit forms.
Do I get to see the lease or sign it?
Yes. You will receive an electronic copy of the lease before you sign it and a signed copy of the lease will be provided to you as well.
Do you buy/sell real estate too?
Yes, we are a full-service real estate team that serves the needs of many different types of people and families. As such, based on the needs of our clients, we can recommend buying or renting. Please see our rent vs. buy blog for more details.
How and when do I get my monthly rental funds?
You can expect to receive your funds and monthly statement by approximately the 15th of the month as long as your tenant pays timely. Florida law requires Navy to Navy Homes to hold tenants’ personal check payments to allow reasonable time for the checks to clear the bank. Navy to Navy Homes does offer EFT/Direct Deposit of your funds as a convenience for our owners.
How is rent collection handled?
We accept rent payments via our online portal, in person at our office, or by mail. Rent is due by the 1st and is considered late after the 4th. After that time, a late fee will be assessed according to the terms of the lease.
How long of a lease do you sign?
Our lease term is typically twelve months. Occasionally we have tenants that wish to sign longer-term leases. This is handled on a case-by-case basis and requires landlord approval.
How much security deposit do you charge the tenant?
Our standard deposit amount is equal to one full month’s rent. Depending upon how a tenant qualifies with respect to our standard Residential Selection Criteria, our owners may be advised to require additional security deposit amounts.
How soon can you start managing my property?
We can begin managing your property once the Management Agreement has been signed and the property is ready to rent. Recommended property preparations are available from our office. If repairs are needed, we will delay marketing of your property until all repairs have been completed.
What type of properties do you manage?
We manage single-family homes, townhomes and condominiums.
What type of reports do I get and how often?
When your property is on the market for lease, you will receive weekly property feedback reviews from the showings at your property. While your property is leased, you will receive a monthly statement report showing you the income and expenses for each property. We have third party property inspections performed prior to move-in, approximately half-way during the current lease and at the end of tenancy or renewal, as required. These detailed property reports contain numerous photos and comments regarding the current condition of your home. The reports we send you help you to stay on top of any maintenance needs for the property as well as help make the decision on renewing the lease each year easier.
Who holds the tenant security deposit?
When Navy to Navy Homes manages your property, we hold the tenant’s security deposit in an interest free Escrow account, according to Florida Law.